- Architect, implement and maintain Data Warehouse / Business Intelligence / Big Data Analytics solutions.
- Setup Analytics CoE supporting enterprise needs on an on-going basis.
- Implement packaged Analytics solutions or build custom solutions.
- Implement integrated dashboards for getting a holistic measurement of corporate, operational, and customer centric KPIs.
- Implement solutions for Master Data Management, Metadata repository, and Data Quality.
Social Hearing & Insights:
For a leading hospital group, motivitylabs is deploying Social Hearing & Insights (SHI) as a part of the Digital Lifecycle management solution.
SHI offers both pre-packaged and customized solutions to analyze unstructured data. Insights that cannot be tapped from structured numerical data like perceptions, social sentiments, etc., are majorly derived from SHI.
Data Collection : With custom or pre-packaged site crawlers.
Analytics : Custom algorithms or packegaed software help sturcture the data.
Visualization : Inforgraphics can help map out perceptions and customers sentiments in a neat one-page pictograph.
Data Collection : Audio DBs connected to inbound call center rep’s phone.
Analytics : Pre built industry software like NICE can help break and stucture audio data.
Visualization : Infographics can help map out efficiency and topic analysis of inbound calls and can also help in staffing and DM.